12306 Privacy Policy – User Information Protection
This Privacy Policy explains how the 12306 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to your privacy and take every measure to keep your data secure at all times.
Effective date: 1 January 2026. This policy is subject to updates from time to time.
Information We Collect
When you register or use the 12306 platform, we may collect various types of information depending on how you interact with our services:
- Account Information: Full name, email address, phone number, date of birth, and identity verification details submitted during registration.
- Payment Information: Payment method details in MYR (RM), such as bank account numbers, payment provider names (TNG eWallet, FPX, Maybank, CIMB), and transaction records. We do not store full card numbers directly — these are processed through secure payment providers.
- Device & Browser Information: IP address, browser type, operating system, screen resolution, and device information used to access the platform.
- Usage Data: Pages visited, session duration, games played, in-platform actions, and account setting preferences.
- Cookies: Small files stored on your device to improve your browsing experience and maintain your login session.
- Only necessary data is collected
- Purpose stated before collection
- Retention limited to what is necessary
How We Use Your Information
Information collected by 12306 is used solely for the following purposes:
Processing registrations, verifying identities, managing account settings, and enabling secure logins.
Verifying deposits and withdrawals in MYR, maintaining financial records, and preventing fraud.
Responding to enquiries, resolving complaints, and providing technical assistance to users.
Analysing usage patterns to improve the interface, loading speed, and overall gaming experience.
Detecting suspicious activity, preventing fraud, and complying with applicable legal requirements.
Sending important notifications about your account, game results, and platform policy updates.
Cookies & Tracking
The 12306 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
We use two main types of cookies:
- Session Cookies: Automatically deleted when you close your browser. Used to maintain your login session while you are on the platform.
- Persistent Cookies: Stored on your device for a set period. Helps us remember your language preference and display settings.
You can manage or delete cookies through your browser settings. However, disabling cookies may affect certain features on the 12306 platform, including the ability to stay logged in.
Data Storage & Security
12306 takes strong security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. The measures we have in place include:
- SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers.
- Strict internal access controls — only authorised personnel may access sensitive user data.
- Continuous system monitoring to detect suspicious activity or attempted breaches.
- Regular data backups to prevent information loss in the event of a system failure.
Your personal data is retained for as long as necessary for the stated purpose, or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymised.
- SSL encryption on all connections
- Multi-level access controls
- 24-hour system monitoring
- Regular data backups
Sharing Information with Third Parties
12306 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are specific circumstances where we may share your information with trusted parties:
Transaction details are shared with payment providers such as TNG eWallet and the relevant banks solely to process deposits and withdrawals in MYR. These providers are bound by strict confidentiality obligations.
We may disclose information when required by Malaysian law, court order, or directive from a competent authority. This includes investigations related to fraud or illegal activity.
We work with technical infrastructure providers who help operate the platform. They are permitted to access only the data necessary for their specific tasks and may not use it for any other purpose.
During account verification, identity information may be validated through controlled third-party verification services to confirm the authenticity of user data.
User Rights & How to Contact Us
As a 12306 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you.
If your data is inaccurate or incomplete, you have the right to request a correction.
You may request the deletion of your data, subject to any active legal obligations.
To exercise any of the rights above, or to enquire about this Privacy Policy, please contact the 12306 support team by email at [email protected]. We will endeavour to respond within a reasonable timeframe.
If any changes are made to this Privacy Policy, we will publish the updated version on this page along with a revised effective date. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Questions About Your Privacy?
The 12306 team is here to help you understand how your data is managed. Visit our FAQ or register an account to start using the platform safely.